Hi, when I set "automatically invite any guest who matches the criteria in system settings to start a conversation" to an operator, after a while this option is disabled by default. Why? Posted by Alex 1 month ago

Hi Alex, The autoinvite feature is a system-wide setting and can't be turned on/off per operator. Is it possible that one operator turned it on, then a second operator turned it off (for all operators)? Posted by Johnnie 1 month ago

Hello Johnnie. In the options menu of administration I activated the automatic invitation. Then log off as administrator and the two normal users (non-administrator) access to the chat, go on the guestlist and check the box "Automatically invite Any guest who matches the criteria in the system settings to start a conversation." After a few minutes, or change the page (for EXAMPLE of chat) you uncheck that box alone. Is this normal? Posted by Alex 1 month ago

Please ignore my previous message---I looked through the code and found that autoinvite can be turned on/off per operator. Here's how it works: The admin can globally turn autoinvite on/off from the options screen. If autoinvite is globally on, then each operator can locally turn autoinvite on/off for him or herself by checking/unchecking the box on the guestlist. When a guest accepts an invite, autoinvite locally turns itself off (for only that operator) to prevent the operator from being overwhelmed by chat requests. However, there's a bug that turns autoinvite off for all operators when a guest accepts an invite. This may account for why autoinvite seems to turn itself off for no reason. If you like, I can issue you a patch that turns autoinvite off for an operator only when a guest accepts that operator's invite. Autoinvite would remain on for all other operators. Let me know if any of this is unclear. Posted by Johnnie 1 month ago

Hi Johnnie, you can release a patch to fix the bug? I'd be very grateful to you. :) One more thing. In the "options" screen, I read "Automatically invite no more than ___ guest(s) at a time to chat." That value is general or for a single operator? Let me explain. That value is general or for a single operator? Let me explain. In my chat are active 3 operators. If I set that value to 2, I will invite 2 people per operator or 2 people around? Thanks. Posted by Alex 1 month ago

I've sent you a patch that clears up the issue. Operators now have total control over when autoinvite is on/off (unless an administrator disables autoinvite, in which case it turns off for all operators). As for your question, this value is for all operators, combined. For example, if you set this option to 2, then at most 2 guests will be invited to chat across your entire site. Posted by Johnnie 1 month ago

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I wonder if in future you can customize the chat, at least the part for the public, more fully, perhaps acting on a CSS and HTML template. An interesting feature is the ability to ensure that the visitor can resize the chat window as you like, maybe squeezing. Posted by Alex 1 month ago

Yes, this is definitely on the list of future features. DoComments also had a hard-coded UI; the newest version moved it into fully editable HTML and CSS files. DoChatter is next. Posted by Johnnie 1 month ago

I've sent you a patch that moves the chat window HTML into a separate file. You can now apply your own CSS styles and translate all public-facing text. Posted by Johnnie 1 month ago

Perfect. Posted by Alex 1 month ago

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I note that of the IE9 automatic invitation to the chat is not displayed correctly Posted by Alex 1 month ago

Thanks for the heads-up. This will be looked into. Posted by Johnnie 1 month ago

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Hi, is possible to localize DoChatter in another language? The pictures I have already translated into Italian and if you want I can make them available. Can I also make myself available to translate the text, at least for the visible to the public. Posted by Alex 1 month ago

Yes, localization is possible, albeit manually. Since the UI is currently hard-coded, what I can do is to take your translations of the below strings and give you a patch that you can apply to your DoChatter installation. Your chat window will then display the translated strings. When possible, please reply back with translations for the following (all of these appear on the public-facing chat window): 1) 1-on-1 Chat 2) End Chat 3) and 4) second 5) seconds 6) minute 7) minutes 8) hour 9) hours 10) day 11) days 12) Send Message 13) You 14) Last message received 15) ago 16) No messages 17) Enter your message, above, and press Send Message to start chatting. 18) Unable to load conversation 19) Sending Message... 20) Please enter a message. 21) Get the answers that you need by chatting with a knowledgeable associate through this interface. 22) Edit your post, above, and view all posts in this conversation, below. 23) Please wait 24) DoChatter is now loading the conversation. 25) Select All 26) Deselect All If you could also make your translated images available, that'd be very helpful. Posted by Johnnie 1 month ago

I've sent you a patch that moves the chat window HTML into a separate file. You can now apply your own CSS styles and translate all public-facing text. Posted by Johnnie 1 month ago

1) Chat 1-a-1 2) Esci dalla chat 3) e 4) secondo 5) secondi 6) minuto 7) minuti 8) ora 9) ore 10) giorno 11) giorni 12) Invia messaggio 13) Tu 14) Ultimo messaggio ricevuto 15) fa 16) Nessun messaggio 17) Scrivi il tuo messaggio qui sopra e premi Invia messaggio per iniziare la conversazione. 18) Non riesco a caricare la conversazione 19) Invio messaggio... 20) Inserire un messaggio. 21) Ricevi la risposta che cerchi parlando con un nostro incaricato. 22) Scrivi il tuo messaggio qui sopra e visualizza l'intera conversazione sotto. 23) Attendere, prego 24) DoChatter sta caricando la conversazione. 25) Seleziona tutto 26) Deseleziona tutto Posted by Alex 1 month ago

I send to you italian translated image Posted by Alex 1 month ago

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These are the same instructions that you'll find in your confirmation email after signing up for a free, 30 day trial of DoChatter: 1) Download the Windows installer View your software downloads by visiting My Jerrata (my.jerrata.com). Once you've signed up for a DoChatter trial, you'll see an entry under 'My Purchases' with product name 'DoChatter Trial'. You'll see three links to the right for viewing installation instructions (this thread), downloading the Windows installer and downloading your activation license. Click the second link to download the Windows installer. 2) Run the Windows installer Once downloaded, run this program to install DoChatter onto your local or remote web server. If you have a web server running on your computer, then you can install DoChatter onto this local web server for testing purposes. If you wish to install DoChatter onto your web hosting account so that it appears on your website, you'll want to choose the remote installation option. If you have any difficulty using the Windows installer, please post in this thread, submit a support request or email support@jerrata.com. 3) Download your activation license Once the Windows installer has finished, return to My Jerrata (my.jerrata.com) and click the third link to download your activation license. Upload this license.txt file into the same directory on your web server where you installed DoChatter. This will unlock DoChatter for use until your trial expires. You'll find this expiration date in your confirmation email. 4) Visit install.php with your web browser The final step is to use DoChatter's web-based installation wizard to customize the software to your website. Again, if you encounter any difficulties during installation, post in this thread, submit a support request or email support@jerrata.com. Following installation, visit index.html to learn how to include DoChatter into your webpages, and visit admin.php to access DoChatter's admin panel. Posted by Johnnie 1 year ago

I can download my license please fix this as soon as possible Posted by Joshua 3 months ago

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Studies show that using live support software to engage visitors can increase conversion by up to 10 times, but this increase can be negated if you annoy your visitors by being too chatty. Visitors' annoyance is a very real factor that can undermine the positive effect of adding live support to your site to the point of actually hurting conversion. If you've ever visited a store with a salesperson that was a little too helpful---for example, repeatedly asking if you needed assistance when your intention was to browse on your own---then you can understand how overzealous live support can lead to the same outcome: an annoyed potential customer that's now less likely to make a purchase. How can you avoid annoying your visitors? 1) Give visitors time to browse before inviting them to chat If you prefer to manually invite visitors to chat, monitor their activity from the Guestlist tab in DoChatter's admin panel. If you see a visitor bouncing back and forth between pages, spending a lot of time on a FAQ or support page or aborting your checkout process, then this may indicate that the visitor is having trouble and would benefit from a chat session. 2) Use DoChatter's automatic invitations feature DoChatter's robust automatic invitations feature lets you automatically invite any visitor who's browsed a minimum number of pages on your site, has spent a minimum amount of time on your site, or both. If you'd like to give visitors time to browse before offering to chat, click the Options tab along the top of DoChatter's admin panel, enable automatic invitations and specify a minimum number of pages browsed, a minimum amount of time onsite, or both. 3) Evaluate and adjust Try different values for minimum number of pages browsed and minimum amount of time onsite to see which values maximize conversion. Take advantage of accepted chat invitations to elicit feedback from your visitors: ask whether the chat invitation felt rushed or if it occurred at a comfortable time. Use this feedback to adjust DoChatter's automatic invitations parameters. If you have any feedback on this best practice, please feel free to add a reply. Posted by Johnnie 1 year ago

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I just signed up for the 30 day free trial. When I included everything onto the website, the only thing that showed up was "Loading comments", but nothing else showed up. Is this a common problem? And if it is, how do I go about fixing it? Thanks in advance. Posted by Anthony 1 month ago

Hi Anthony, Yes, this usually means that DoComments is misconfigured. Can you give me the address of your webpage so I can take a look? Posted by Johnnie 1 month ago

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Curious if this scripting is still supported? Posted by Brian 2 months ago

Yes, DoComments is serving comments as we speak. Posted by Johnnie 1 month ago

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To install DoComments 3: 1) Download the software from My Jerrata Find the DoComments 3 entry in your purchase history and click the 'Download' link. A series of dialogs will customize the software by asking for basic information about your site, such as its name and Web address. Afterward, your download will begin automatically. Save DoComments3.zip to an easily-accessible place on your computer, such as your desktop. 2) Upload the software Unzip DoComments3.zip and upload all resulting files to your web server. 3) That's it! To verify that DoComments is working properly, visit SampleWebpage.html (one of the files that you uploaded) with your browser. SampleWebpage.html contains further instructions on how to include DoComments into your webpages. If you need help installing DoComments 3, feel free to post here, on the forum, or raise a support request. Posted by Johnnie 5 months ago

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I'm not sure where i'm going wrong, but only the comments section is visible. But what is even more troubling is that it's totally manipulating the parent div that contains the script and I don't understand why. Here's a link to the test page i've been working on: http://www.tweetarmory.com/software/test/ Posted by Nick 6 months ago

Hi Nick, I've replied to your support ticket. Posted by Johnnie 6 months ago

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How do you delete a Topic from the DoComments control panel? I have three topics that I no longer use and would like to remove them from my list. Posted by Tyler 7 months ago

Hi Tyler, There's currently no facility for deleting topics in the admin panel. If you like, you can create a support request that specifies the topics that you'd like deleted, and I'll delete them for you. I'll update here when the facility to delete topics becomes available in the admin panel. Best, Johnnie Posted by Johnnie 7 months ago

A 'Delete' link has been added next to the topic dropdown in the admin panel that allows you to delete topics at will. Posted by Johnnie 7 months ago

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How can I remove the capta from the form, or change it to numbers or letter? This capta only works for english spoken people, others don't know what is being asked. Thanks Posted by Pedro 7 months ago

Hi Anuea, To disable the captcha in DoComments 3, go to the Preferences tab in the admin panel (http://docomments.jerrata.com/admin). Find 'Post comment form preferences' in the Site Preferences section, uncheck the 'Require a captcha' checkbox and save your preferences. The post comment form will no longer show the captcha field, and users won't be required to enter it to post a comment. This section also allows you to change the captcha language. Best, Johnnie Posted by Johnnie 7 months ago

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